How ZabCab Works

ZabCab is a transportation network provider that connects passengers and taxi drivers in real time.

 

The ZabCab platform includes:

  • An app for taxi drivers, called ZabCab Driver
  • A staffed 24/7 call center for customers to request rides by telephone
  • An app for passengers to request a cab from their smartphones, called ZabCab
  • An app for employees at a hotel, restaurant, or business the ability to request a cab on behalf of a customer, called ZabCab Front Desk

Frequent Questions from Passengers

What does the ZabCab App do?

ZabCab connects passengers with taxi drivers on the ZabCab fleet. This means best in class, locally licensed taxi drivers, nice, clean vehicles and the best taxi rates in town. Use ZabCab to request a cab directly from your smartphone, so you’ll never have to call a dispatcher or walk to a busy intersection and try to physically hail a cab again.

 

How does it work?

One tap of the “Request a Cab” button shows your location to the cabs closest to you. As soon as a nearby driver confirms that he or she is coming, ZabCab sends you a “Cab Confirmed” notice. Then you can watch your cab approaching on the screen in real-time, or you can close the app. Whether our app is open or closed, ZabCab sends a “Cab Nearby” notification when your cab is close to you, and a “Cab Arriving” notification when your cab is pulling up to your location.

 

Are there any special features I should know about?

ZabCab has built in some features to make your life easier:

  • Watch your “Pick-up” time to monitor when your cab will come.
  • Call the driver directly (helpful for tricky pickup locations).
  • Get a fare estimate by providing your destination.
  • Pay for your ride cashless via the app
  • Cancel your cab if needed.
  • Contact your last driver if you forget your wallet in the cab.

 

Why should I use the ZabCab App?

ZabCab makes it simple to request the best taxi service in town. If you are busy, you can request a cab in one tap and finish what you are doing while you wait for your cab. If the weather is bad or the neighborhood is unsafe, you can stay inside until your cab pulls up. If there are no taxis in sight or all of the nearby taxis are full, ZabCab lets drivers know that you need a cab and shows them exactly where you are.

 

How much does the ZabCab App cost?

The ZabCab passenger app is completely free. We provide the service of connecting you with a driver, and you just pay your fare as usual at the end of your ride.

 

What information do I have to provide at sign-up?

You only need to provide your first name, phone number, and email address to confirm that you are an actual person with a real phone.

 

Can I trust my information will be kept confidential?

Yes. As a high quality service provider we value your confidentially and make every effort to keep your information secure. Please see our Privacy Policy for more details.

 

How does ZabCab track my location?

ZabCab transmits your GPS location information anonymously to drivers, and does not relay specific user location information to any other party. It also transmits your driver’s location to you, so that you can watch your cab approach on a map.

 

What are the safety considerations?

You are advised to remain aware of your surroundings at all times, just as you would in any other situation. Be mindful of all people, vehicles, and obstacles in the vicinity, and avoid using your smartphone when walking or crossing intersections.

 

Is ZabCab available in my area?

ZabCab is rolling out nationally in the US over the next few months. Check our website from time to time to learn the areas we’re servicing.

 

How can I learn more?

If you have questions that you don’t find answered here, please check out the rest of our website, or reach us through our Support page.

 

Frequent Questions from Taxi Drivers

Why should I be on ZabCab?

ZabCab brings you more paying passengers. Level the playing field and compete with large taxi dispatch companies and the rideshare and black car apps that are taking your fares and changing the transportation industry. They are using modern technology to get more fares per week. With ZabCab, you can too. In addition, we have a 24/7 call center to capture telephone requests from customers that don’t use mobile apps. Spend your time driving paying passengers, not burning through time and fuel cruising the streets looking for them.

 

What does the ZabCab Driver app do?

ZabCab Driver is a mobile app that provides fares to licensed taxi drivers so that they can earn more money. Once a driver is onboarded, they simply sign into the app at the beginning of their shift, and ZabCab Driver sends them a notification when someone nearby requests a cab. Drivers only have to accept the fare and follow the map to their precise location.

 

How do ZabCab drivers charge customers?

The ZabCab Driver app includes a digital taxi meter and card payment system. When you pick up a customer, start the meter in the app. At the end of the ride, stop the meter and collect payment by cash or credit card using ZabCab Driver’s pluggable card reader. Payments from customers that configure our cashless payment option on the ZabCab Passenger Ap will be collected automatically at the end of the ride.

 

How much does ZabCab Driver cost?

The ZabCab Driver mobile app is free to use. We take a percentage of each fare we provide you. Contact our Driver Team to learn more about our fee in your area.

 

Do I qualify for ZabCab Driver?

You qualify for ZabCab Driver if you are licensed as a commercial taxi or cab driver with your city in one of the areas we’re servicing, have a clean driver record and follow all local rules and regulations. Learn more about qualifying for ZabCab.

 

Do I need to own a taxi vehicle?

No. ZabCab has agreements with rental companies to provide you with a vehicle at a very competitive rate. Contact our Driver Team to learn more about vehicle rentals in your area.

 

Do I need to pay for gas?

Yes. But don’t worry, we keep our fees low to make sure you keep a large percentage of the fares so you can take home a good income after paying for gas and the rental vehicle. Contact our Driver Team to learn more about earnings and costs.

 

Do I need to use my phone?

Not at all. We will provide you with a smartphone, a mobile data plan and a credit card reader. You will be expected to have ZabCab Driver open throughout your day, with the phone dash mounted, and use this equipment only for business purposes.

 

How does ZabCab track my location and what does it do with that information?

ZabCab transmits your GPS location information anonymously to passengers, and does not relay specific user location information to any other party. This service allows us to connect you with the fares near you, and allows you to drive directly to your passenger’s location.

 

Can I trust my information will be protected and kept confidential?

Yes. As a high quality service provider we value your confidentially and make every effort to keep your information secure. Please see our Privacy Policy for more details.

 

What are the safety considerations?

Drivers must follow all safe driving laws, local taxicab rules, and federal regulations. Use ZabCab Driver only when the cab is at a complete stop.

 

I downloaded the ZabCab Driver app and signed up, now what?

If you already created a ZabCab Driver account, you will have noticed you are on a wait list. This is because we interview, train and equip all drivers as part of the selection and onboarding process. Our Driver Team will review your case and contact you as soon as possible.

 

How can I learn more?

If you have questions that you don’t find answered here, please reach out to our Driver Team.

 

Frequent Questions from Hotels

Why should I use ZabCab?

ZabCab provides the best taxi service you can find for your customers. Our drivers are professional, locally licensed taxi drivers. Our vehicles are modern, and our rates are cheaper than traditional taxi companies.

 

What is ZabCab Front Desk?

ZabCab Front Desk is an app for smartphones and web browsers that allows you to easily request taxis for your customers. Whether your business is a hotel, restaurant, corporation, or a bar, if you assist others in finding rides, then ZabCab Front Desk can help you. Now you don’t have to stand in the cold or traffic to flag down a cab – with a few taps you can assure your customer that a locally licensed taxi is on its way.

 

Why should I use ZabCab Front Desk instead of calling?

It’s all about speed and convenience. If you are busy, you can request a cab in one tap and keep working while you wait for your customer’s cab. If the weather is bad or the neighborhood is unsafe, both you and your customer can stay inside until their cab pulls up. If there are no taxis in sight or all of the nearby taxis are full, ZabCab Front Desk lets drivers know that you need a cab and shows them the exact location of your business.

 

Are there any special features I should know about Front Desk?

ZabCab has built in some features to make your life easier:

  • Watch the “Pick-up” notifications to keep your customer updated on the cab’s arrival.
  • Cancel the cab if your customer’s needs change.
  • Make a reservation if your customer needs a cab for later.

 

Is ZabCab Front Desk the right app for me?

If you regularly help arrange transportation on behalf of your customers at your business, ZabCab Front Desk is for you. If you only request cabs for yourself, you should use our Passenger app.

 

How much does the ZabCab Front Desk app cost?

ZabCab Front Desk is completely free. We provide the service of connecting your customer with a driver. Your customers will just pay their driver as usual at the end of their ride.

 

What information do I have to provide at sign-up?

You only need to provide your first name, your business’ phone number, name and location, and an email address to confirm that you are an actual person who works for an existing business.

 

Can I trust my information will be kept confidential?

Yes. As a high quality service provider we value your confidentially and make every effort to keep your information secure. Please see our Privacy Policy for more details.

 

How does ZabCab track my location?

ZabCab transmits your business’s GPS location information anonymously to drivers, and does not relay specific user location information to any other party. It also transmits the driver’s location to you, so that you can watch the cab approach on a map.

 

Is ZabCab available in my area?

ZabCab is rolling out nationally in the US over the next few months. Check out our website from time to time to learn the areas we’re servicing.

 

How can I learn more?

If you have questions that you don’t find answered here, please check out the rest of our website, or reach us through our Support page.